Product Returns Policy

At Abrar Awasaf Agro Farm LTD, we strive to ensure our customers are fully satisfied with their purchases. Our Product Returns Policy outlines the terms and conditions under which you may return products purchased from our website, https://abrarawsafagrofarm.com/.

1. Eligibility for Returns

  • Timeframe: You may return products within 7 to 10 working days of delivery.
  • Condition: Products must be returned in their original condition, unused, and in their original packaging.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods that have been opened or used.
  • Products that have been altered or damaged after delivery.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

3. Return Process

  1. Initiate a Return: To initiate a return, please contact our customer service team at [email protected] or call us at +8801710099621 with your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and request photos of the product. We will replace the product with a new one of the same amount.
  3. Packing: Pack the item securely in its original packaging, including any documentation, manuals, or accessories that were included with the product.
  4. Shipping: Ship the product to the address provided by our customer service team. You are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Refunds

  1. Processing Time: Once we receive your returned item and verify its condition, we will process your refund within 10 to 14 business days.
  2. Refund Method: Refunds will be issued to the original method of payment. Please note that shipping fees are non-refundable.

5. Exchanges

If you received a defective or incorrect item, please contact our customer service team within 7 to 10 working days of delivery. We will arrange for a replacement product to be sent to you at no additional cost.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +8801710099621. Provide your order number and a description of the issue, along with any relevant photos. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

7. Contact Us

If you have any questions or concerns about our Product Returns Policy, please contact us: